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Refund Policy

Refund & Returns Policy

Effective Date: January 01, 2026

At TR Expeditions LLC we want you to be satisfied with your purchase. This Refund & Returns Policy explains how returns, exchanges, and refunds are handled for orders placed through www.trexpeditions.com.

 

1. Eligibility for Returns

You may request a return if:

  • The item was purchased from our website

  • The request is made within 30 days of delivery

  • The item is unused, unworn, and in its original condition

  • The item is returned in its original packaging (if applicable)

We reserve the right to refuse returns that do not meet these conditions.

 

2. Non-Returnable Items

  • The following items are not eligible for return or refund:

  • Customized or personalized items (including items made to order, custom sizes, colors, engravings, brands, hand-burns, prints, or designs requested by the customer)

  • Special orders placed at the customer’s request

  • Final sale or clearance items

  • Gift cards/certificates

  • Digital products or downloads

 

3. How to Start a Return

To initiate a return, contact us at contact@trexpeditions.com with:

  • Your order number

  • The item(s) you wish to return

  • Reason for the return

We will provide return instructions once your request is approved.

 

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Original shipping fees are non-refundable

  • We recommend using a trackable shipping method

 

5. Refunds

Once we receive and inspect your return:

  • Approved refunds will be issued to the original payment method

  • Refunds are typically processed within [5–10] business days

  • Your bank or payment provider may take additional time to post the refund

 

6. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at contact@trexpeditions.com. If the item you wish to exchange is no longer available, a credit or comparable item may be substituted. If this issue is to arise, communication between TR Expeditions LLC and customer will be initiated before action takes place. 

 

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within [48 hours] of delivery with photos of the issue. We will resolve the problem at no additional cost to you.

 

8. Cancellations

Orders may be canceled within 24 hours of purchase, provided the order has not yet shipped. Once shipped, orders cannot be canceled.

 

9. Late or Missing Refunds

If you have not received a refund:

  • Check with your bank or credit card provider

  • Contact your payment processor

  • If the issue persists, contact us at contact@trexpeditions.com

 

10. Changes to This Policy

We reserve the right to update this Refund & Returns Policy at any time. Changes will be effective upon posting to the Site.

 

11. Contact Us

For questions about refunds or returns, contact:

TR Expeditions LLC
Email: contact@trexpeditions.com

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